UPDATED CANCELLATION POLICY for Engger Tutor

Due to a growing demand of customers, I can only ensure the lesson slots which have been paid for in advance. This means that if you wish to book some lessons for the following week, these lessons need to be paid for upfront, at the time when you book them. (you can pay cash, by PayPal or online banking, the details will be provided on request.)

What am I paying for?

The price includes -The time spent travelling, the time spent preparing the lesson (which can be up to 60 minutes) and the lesson itself.

What if I need to cancel a lesson? 

If you need to cancel your lesson, please let me know as soon as possible – 24 hours before the lesson is due. The lesson will be rescheduled within the same week. No fee will be charged for this. However, if the notice is shorter than 24 hours and the lesson cannot be rescheduled within the same week, unfortunately, the lesson will be forfeited.

Can I get a refund for a lesson? 

If you cannot attend the booked lesson and do not wish to reschedule, you will get a refund  - half of what you paid for. (Example: you paid £13 for a lesson that you wish to cancel. You will be refunded £6.50) 

However, you need to let me know 24 hours before this lesson is due.If you cancel the lesson with a very short notice (less than 24 hours) or do not attend the lesson, no refund will be provided.